Return Policy

30-Day Return & Exchange Policy

Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at AÍLLA, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition from the date of their receipt. 

Return & Exchange Conditions

  1. Items returned without authorization will not be accepted.
  2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
  3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
  5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Non-Refundable Items

  1. Personalized items are non-refundable, unless the engravings or photos are totally different from what you provided to us.
  2. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
  3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

SHIPPING

To return your product, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You should mail your product to: AÍLLA JEWELRY, 2301 Kings Hwy, Apt 1F Brooklyn, NY 11229, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.